UAE-based IT smart Facilities Management (FM) solutions company HITEK Services, which is part of the Farnek group of companies, has signed a two-year contract with major, tier one Sudanese total FM company, TAD.
Under the terms of the agreement, which is HITEK’s first overseas venture, the company will provide TAD with state-of-the-art connected, automated and intelligent FM solutions which complement a leaner and more sustainable operational process, improving productivity while reducing energy consumption for building owners and managers.
HITEK’s solutions architecture and design, as well as its technical sales support, will transform TAD’s FM service offering into a fully digital and sustainable proposition by utilising HITEK’s CAFM suite, which includes a WhatsApp AI Chatbot.
This provides real-time visibility across various services and can also monitor, escalate and report dynamically through mobility, web portal and automated email reports. HITEK’s WhatsApp AI Chatbot provides connectivity to onsite project teams wherever they are, through an integrated mobile CAFM, streamlining service requests and once complete an automated closure notification.
“TAD has a workforce of over 1,500 employees spread over vast areas, particularly in Egypt and East Africa and HITEK’s CAFM will offer TAD a distinct competitive advantage by digitalising, connecting and automating facilities management, using innovative technologies that integrate people, process, assets and facilities logically and seamlessly,” said Javeria Aijaz, MD – HITEK Services.
“We are receiving enquiries for HITEK services from FM professionals right across the MENA region, who want to digitalise asset management, as well as monitor and control their assets and the performance of FM service providers. The FM market throughout MENA is becoming more informed of how properties can be maintained in a more efficient and cost-effective manner, which is creating exceptional demand for digitalised day-to-day operations,” added Aijaz.
Headquartered in Khartoum, Sudan, award-winning TAD, which focuses on delivering a complete suite of both hard and soft FM offerings to companies across North and East Africa, has grown five-fold over the last five years to become one of the most distinguished facilities management companies across the entire region.
The firm has worked alongside some of the biggest national and international companies that operate in the region, including Ericsson, Zain, UN, Huawei, NGO’s and national embassies. Using HITEK’s CADFM software, TAD can now develop and deliver customised service level agreements (SLAs) for both hard and soft services, across its entire client portfolio, as well as attracting new prospective customers.
“HITEK’s mobility solution makes TAD so much more cost-efficient. Management will have access to updates from all of our customer’s sites and assets with a single tap. It gives me digital and automatic reporting, which helps me improve my FM services.
“Their unique WhatsApp Chatbot made it really simple to submit and automate support requests, which I had never encountered with any other solution. Whether it was Service Requests, Audits, or Management Reporting, the mobile solution enabled the workers and supervisors to communicate live and in real-time,” said Mohamed Abdelhamied – CEO TAD.
TAD has been awarded the internationally recognised ISO 41001: 2018 certification in International FM and is the first ISO 41001 FM company in Sudan. Unquestionably, one of TAD’s crowning achievements is their state-of-the-art in-house training centre. A one-of-a-kind facility within the East and North Africa region, the centre is the firm’s way of delivering on their corporate and social responsibility to help the local community.
Trainees can learn new skills completely free of charge, whilst also receiving daily allowances, for meals, and a certified qualification at the end. Graduates can then choose to either stay with the company, if there are positions available, or seek other jobs in the market with their newfound accreditation.
AG Facilities Solutions’ (AGFS) announces new leadership team appointments
New management structure to drive AGFS’ purpose-led transformation journey as it strives to raise the benchmark within the region’s Facilities Management sector
29th August 2022, Dubai, United Arab Emirates: AG Facilities Solutions (AGFS) announces new appointments within its regional Leadership structure. The new team will spearhead the business’ transformation strategy, consolidating service offerings to meet the dynamic and evolving demands of the Facilities Management (FM) industry.
The appointments include: Andrea Yoko, who joins as Head of Technical Support; Fady Morkus, who joins as General Manager, Business Growth; along with the promotion of Prakul Tewari to Head of Commercial and Customer Experience.
Andrea Yoko is an industry veteran with more than 40 years’ dedicated experience within the hospitality and Facilities Management fields. Possessing a strong belief in training to promote the growth and development of teams, Yoko strives to upskill and hone in-house capabilities: improving career prospects and optimising efficiency, whilst also delivering world-class service standards and redefining best practices. She was recently recognised as the winner of the ‘Women in Cleaning’ award at the Middle East Cleaning, Hygiene and Facilities awards, as well as being listed in the POWER 30 women of ‘the commercial cleaning industry that have made a significant impact’.
In her new role, Yoko will oversee several functions, including QSHE, Logistics, Deployment and Technical Training and Development. Yoko comments: “I am delighted to join the AGFS leadership team as Head of Technical Support. I look forward to contributing significantly to AGFS’ growth plans to take the business to the next level.”
Fady Morkus will be responsible for business development, mobilisation, sustainability, and new business incubators. He will focus on new client segments by expanding services offered, and by introducing new technological and innovative solutions. Morkus is a qualified mechanical engineer, holding academic qualifications in both artificial intelligence and engineering management systems. He also holds numerous industry accreditations, including CAMA and LEED AP O+M, and brings with him 17 years of international industry experience. Before joining AGFS, Morkus led the Systems & Governance department within Cushman and Wakefield’s IFM business unit in Australia.
Morkus states, “Within the first week of joining AGFS the team was recognised at the region’s most prestigious FM event, which further convinced me that I had made the right decision! AGFS is genuinely passionate about its Purpose, and ambitious in its transformation agenda to become one of the leading FM service providers in the region. I’m excited to work alongside some of the best FM professionals in the industry, and to make my own positive contributions to the journey.”
Prakul Tewari has been with AGFS since 2016, previously responsible for strategic business planning and marketing before his recent promotion to Head of Commercial and Customer Experience. Prakul has more than 20 years’ experience in Strategic Planning, Sales, Marketing and Business Transformation experience across the Facility Management and Financial Industry, within both the UAE and India. He is an alumnus of the prestigious Indian School of Business where he specialised in Finance, Strategy and Leadership.
Prakul Tewari comments, “I am proud and excited to be a part of this transformational journey at AGFS to be agile and efficient as we reshape the future. The high-performance team that we have will ensure we deliver on our shared vision, create value and drive excellence.”
Tarek Nizameddin, CEO AGFS, commented: “We are committed to our purpose of “Empowering Facilities, Enhancing Life” and, through our new leadership team, we will empower our teams to lead the transition of AGFS to become a fully integrated facility management company.”
FSI Becomes MRI Software to Bring Together the Best of Facilities Management and Workplace Solutions
Concept Evolution, FSI’s premier cloud-based FM software, continues to serve the market as MRI Evolution
Dubai – June 15, 2022 – FSI, a UK-based provider of enterprise-class facilities management (FM) software, is now officially operating under the MRI Software brand to reflect the enhanced and extended solution set of the merged companies. MRI Software, a global leader in real estate solutions, acquired FSI in August 2021, and FSI’s widely used Concept Evolution software will be known as MRI Evolution moving forward. The combined team now provides an expanded FM offering, enabling real estate owners, operators and occupiers to improve building sustainability, data visibility, mobile connectivity, and tenant satisfaction as part of a comprehensive building and workplace management strategy.
“Integrating FSI with MRI Software strengthens both organisations’ ability to support FM teams across a range of industry sectors by delivering an enhanced, scalable technology platform to manage and maintain facilities effectively,” says James Massey, Managing Director of Facilities Management for MRI Software. “The addition of FSI’s cloud-based FM software has augmented MRI’s overall solution portfolio – particularly our extensible Integrated Workplace Management System (IWMS). Together, the combined offerings further improve the company’s ability to better serve landlords, contractors and tenants, creating a single experience and better usability across all applications.”
Adding the FSI team’s expertise and solutions in computer aided facilities management (CAFM), mobile workforce enablement and smart building support to MRI’s globally recognised, scalable IWMS platform provides the industry with tools that power the entire workplace, enabling a connected, digital-first experience. In addition, FSI FM tools that support sustainability goals complement MRI’s eSight Energy reporting and analytics solutions.
FSI brings to MRI’s already comprehensive FM offering:
“Facilities management teams are now playing a critical role in helping companies revolutionise the workplace for a fundamentally reshaped post-pandemic working world,” Massey adds. “Moving forward, we see real estate owners, occupiers and operators adopting strategic FM technologies to support smart buildings and the mobile capabilities needed for both FM providers and departments.”
FSI brings into the MRI fold more than 300 clients from around the world, including Europe, North America, Asia Pacific and the Middle East. Their combined client base spans a broad array of asset classes and industries, including retail, financial services, healthcare, education, office, government, logistics and manufacturing.
About MRI Software
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organisations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through innovative solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to realise their vision of building thriving communities and stronger businesses. For more information, please visit mrisoftware.com.
MEFMA MOTAMAD In-House Course at Kuwait University
As the first company in Kuwait to obtain the approved certificate in facilities management “United Facilities Management” obtains the “ISO” certificate
Ahmed Yousef Al-Kandari: The certificate is the first global standard for facilities management presented by the International Organization for Standardization and Measurement
The company occupies a leading position in the facilities management sector, in Kuwait, and the region, and it continues applying innovative technologies.
The United Facilities Management Company (UFM), which is a subsidiary of the United Real Estate Company, revealed that it had obtained the ISO 41001: 2018 quality certificate for the facilities management system, in a new and prestigious achievement to keep pace with the latest international systems and enhance its leading position towards its customers.
On this occasion, the Vice Chairman and CEO of the United Facilities Management Company, Mr. Ahmed Yousef Al-Kandari, stated that the quality certificate for the facilities management system is the first global standard for facilities management provided by the International Organization for Standardization and Measurement (ISO), and with such achievement, the United Facilities Management Company became the first in its field in Kuwait, to obtain this internationally accredited certificate.
A New Achievement
Al-Kandari pointed out that the United Facilities Management’s obtaining the ISO certificate is an achievement that is cause for pride as it enhances its position and it businesses in the facilities management market in Kuwait, the Gulf Cooperation Council and the Middle East region. He explained that this achievement was the result of the tireless and regular work and effort exerted by the company in all its sectors and divisions.
Al-Kandari explained that the United Facilities Management Company (UFM) occupies an advanced position in the facilities management sector in the State of Kuwait and the region, as a company that provides integrated services for facilities and property management and continues to apply innovative technologies and advanced operating standards on a world-class level for its services on an ongoing basis.
Al-Kandari stated that the new ISO certificate obtained by the company is a new addition to the previous certificates obtained by the United Facility Management Company, which are: ISO 9001 for the quality management system, ISO 14001 and ISO 45001, which confirm the company’s commitment to standards related to security, safety and environment and providing services to customers in the best and finest quality, especially as the development of the facilities management industry in Kuwait and the region, pushes forward the need to provide the best as the company seeks to be a distinguished model to follow.
High-Quality Services
The ISO 41001 Facility Management System is considered the world’s first international standard for the facilities management system (FMS) by the International Organization for Standardization and Measurement (ISO). It helps facilities management companies provide high-quality services consistently in accordance with the requirements of real estate and property owners. By obtaining such standards, the United Facilities Management Company has proven that it harnesses all possibilities to provide advanced services in the State of Kuwait, the Gulf Cooperation Council and North Africa.
It is worth noting that the United Facilities Management Company has succeeded during the recent period in obtaining the confidence of many clients in government agencies and the private sector in managing many major facilities in Kuwait, including the management, operation and maintenance of Jaber International Stadium services and facilities, comprehensive operation and maintenance of Marina World and KIPCO Tower, as well as For the operation and security services of the Central Bank of Kuwait headquarters and other multiple facilities operated by the Company.
Mr. Ahmed Yousef Al-Kandari concluded his speech by saying: “This achievement is added to the group of pioneering achievements of the United Facilities Management Company, through which it seeks to strengthen its position among the major companies in the region by adhering to quality standards, applying the best international standards in facilities management, and advancing various aspects of developing project management.”
HITEK Services, which is part of the Farnek group of companies, has signed a two-year contract with major, tier one Sudanese total FM company, TAD
UAE-based IT smart Facilities Management (FM) solutions company HITEK Services, which is part of the Farnek group of companies, has signed a two-year contract with major, tier one Sudanese total FM company, TAD.
Under the terms of the agreement, which is HITEK’s first overseas venture, the company will provide TAD with state-of-the-art connected, automated and intelligent FM solutions which complement a leaner and more sustainable operational process, improving productivity while reducing energy consumption for building owners and managers.
HITEK’s solutions architecture and design, as well as its technical sales support, will transform TAD’s FM service offering into a fully digital and sustainable proposition by utilising HITEK’s CAFM suite, which includes a WhatsApp AI Chatbot.
This provides real-time visibility across various services and can also monitor, escalate and report dynamically through mobility, web portal and automated email reports. HITEK’s WhatsApp AI Chatbot provides connectivity to onsite project teams wherever they are, through an integrated mobile CAFM, streamlining service requests and once complete an automated closure notification.
“TAD has a workforce of over 1,500 employees spread over vast areas, particularly in Egypt and East Africa and HITEK’s CAFM will offer TAD a distinct competitive advantage by digitalising, connecting and automating facilities management, using innovative technologies that integrate people, process, assets and facilities logically and seamlessly,” said Javeria Aijaz, MD – HITEK Services.
“We are receiving enquiries for HITEK services from FM professionals right across the MENA region, who want to digitalise asset management, as well as monitor and control their assets and the performance of FM service providers. The FM market throughout MENA is becoming more informed of how properties can be maintained in a more efficient and cost-effective manner, which is creating exceptional demand for digitalised day-to-day operations,” added Aijaz.
Headquartered in Khartoum, Sudan, award-winning TAD, which focuses on delivering a complete suite of both hard and soft FM offerings to companies across North and East Africa, has grown five-fold over the last five years to become one of the most distinguished facilities management companies across the entire region.
The firm has worked alongside some of the biggest national and international companies that operate in the region, including Ericsson, Zain, UN, Huawei, NGO’s and national embassies. Using HITEK’s CADFM software, TAD can now develop and deliver customised service level agreements (SLAs) for both hard and soft services, across its entire client portfolio, as well as attracting new prospective customers.
“HITEK’s mobility solution makes TAD so much more cost-efficient. Management will have access to updates from all of our customer’s sites and assets with a single tap. It gives me digital and automatic reporting, which helps me improve my FM services.
“Their unique WhatsApp Chatbot made it really simple to submit and automate support requests, which I had never encountered with any other solution. Whether it was Service Requests, Audits, or Management Reporting, the mobile solution enabled the workers and supervisors to communicate live and in real-time,” said Mohamed Abdelhamied – CEO TAD.
TAD has been awarded the internationally recognised ISO 41001: 2018 certification in International FM and is the first ISO 41001 FM company in Sudan. Unquestionably, one of TAD’s crowning achievements is their state-of-the-art in-house training centre. A one-of-a-kind facility within the East and North Africa region, the centre is the firm’s way of delivering on their corporate and social responsibility to help the local community.
Trainees can learn new skills completely free of charge, whilst also receiving daily allowances, for meals, and a certified qualification at the end. Graduates can then choose to either stay with the company, if there are positions available, or seek other jobs in the market with their newfound accreditation.