Ahmed Yousef Al-Kandari: The certificate is the first global standard for facilities management presented by the International Organization for Standardization and Measurement
The company occupies a leading position in the facilities management sector, in Kuwait, and the region, and it continues applying innovative technologies.
The United Facilities Management Company (UFM), which is a subsidiary of the United Real Estate Company, revealed that it had obtained the ISO 41001: 2018 quality certificate for the facilities management system, in a new and prestigious achievement to keep pace with the latest international systems and enhance its leading position towards its customers.
On this occasion, the Vice Chairman and CEO of the United Facilities Management Company, Mr. Ahmed Yousef Al-Kandari, stated that the quality certificate for the facilities management system is the first global standard for facilities management provided by the International Organization for Standardization and Measurement (ISO), and with such achievement, the United Facilities Management Company became the first in its field in Kuwait, to obtain this internationally accredited certificate.
A New Achievement
Al-Kandari pointed out that the United Facilities Management’s obtaining the ISO certificate is an achievement that is cause for pride as it enhances its position and it businesses in the facilities management market in Kuwait, the Gulf Cooperation Council and the Middle East region. He explained that this achievement was the result of the tireless and regular work and effort exerted by the company in all its sectors and divisions.
Al-Kandari explained that the United Facilities Management Company (UFM) occupies an advanced position in the facilities management sector in the State of Kuwait and the region, as a company that provides integrated services for facilities and property management and continues to apply innovative technologies and advanced operating standards on a world-class level for its services on an ongoing basis.
Al-Kandari stated that the new ISO certificate obtained by the company is a new addition to the previous certificates obtained by the United Facility Management Company, which are: ISO 9001 for the quality management system, ISO 14001 and ISO 45001, which confirm the company’s commitment to standards related to security, safety and environment and providing services to customers in the best and finest quality, especially as the development of the facilities management industry in Kuwait and the region, pushes forward the need to provide the best as the company seeks to be a distinguished model to follow.
The ISO 41001 Facility Management System is considered the world’s first international standard for the facilities management system (FMS) by the International Organization for Standardization and Measurement (ISO). It helps facilities management companies provide high-quality services consistently in accordance with the requirements of real estate and property owners. By obtaining such standards, the United Facilities Management Company has proven that it harnesses all possibilities to provide advanced services in the State of Kuwait, the Gulf Cooperation Council and North Africa.
It is worth noting that the United Facilities Management Company has succeeded during the recent period in obtaining the confidence of many clients in government agencies and the private sector in managing many major facilities in Kuwait, including the management, operation and maintenance of Jaber International Stadium services and facilities, comprehensive operation and maintenance of Marina World and KIPCO Tower, as well as For the operation and security services of the Central Bank of Kuwait headquarters and other multiple facilities operated by the Company.
Mr. Ahmed Yousef Al-Kandari concluded his speech by saying: “This achievement is added to the group of pioneering achievements of the United Facilities Management Company, through which it seeks to strengthen its position among the major companies in the region by adhering to quality standards, applying the best international standards in facilities management, and advancing various aspects of developing project management.”
UAE-based IT smart Facilities Management (FM) solutions company HITEK Services, which is part of the Farnek group of companies, has signed a two-year contract with major, tier one Sudanese total FM company, TAD.
Under the terms of the agreement, which is HITEK’s first overseas venture, the company will provide TAD with state-of-the-art connected, automated and intelligent FM solutions which complement a leaner and more sustainable operational process, improving productivity while reducing energy consumption for building owners and managers.
HITEK’s solutions architecture and design, as well as its technical sales support, will transform TAD’s FM service offering into a fully digital and sustainable proposition by utilising HITEK’s CAFM suite, which includes a WhatsApp AI Chatbot.
This provides real-time visibility across various services and can also monitor, escalate and report dynamically through mobility, web portal and automated email reports. HITEK’s WhatsApp AI Chatbot provides connectivity to onsite project teams wherever they are, through an integrated mobile CAFM, streamlining service requests and once complete an automated closure notification.
“TAD has a workforce of over 1,500 employees spread over vast areas, particularly in Egypt and East Africa and HITEK’s CAFM will offer TAD a distinct competitive advantage by digitalising, connecting and automating facilities management, using innovative technologies that integrate people, process, assets and facilities logically and seamlessly,” said Javeria Aijaz, MD – HITEK Services.
“We are receiving enquiries for HITEK services from FM professionals right across the MENA region, who want to digitalise asset management, as well as monitor and control their assets and the performance of FM service providers. The FM market throughout MENA is becoming more informed of how properties can be maintained in a more efficient and cost-effective manner, which is creating exceptional demand for digitalised day-to-day operations,” added Aijaz.
Headquartered in Khartoum, Sudan, award-winning TAD, which focuses on delivering a complete suite of both hard and soft FM offerings to companies across North and East Africa, has grown five-fold over the last five years to become one of the most distinguished facilities management companies across the entire region.
The firm has worked alongside some of the biggest national and international companies that operate in the region, including Ericsson, Zain, UN, Huawei, NGO’s and national embassies. Using HITEK’s CADFM software, TAD can now develop and deliver customised service level agreements (SLAs) for both hard and soft services, across its entire client portfolio, as well as attracting new prospective customers.
“HITEK’s mobility solution makes TAD so much more cost-efficient. Management will have access to updates from all of our customer’s sites and assets with a single tap. It gives me digital and automatic reporting, which helps me improve my FM services.
“Their unique WhatsApp Chatbot made it really simple to submit and automate support requests, which I had never encountered with any other solution. Whether it was Service Requests, Audits, or Management Reporting, the mobile solution enabled the workers and supervisors to communicate live and in real-time,” said Mohamed Abdelhamied – CEO TAD.
TAD has been awarded the internationally recognised ISO 41001: 2018 certification in International FM and is the first ISO 41001 FM company in Sudan. Unquestionably, one of TAD’s crowning achievements is their state-of-the-art in-house training centre. A one-of-a-kind facility within the East and North Africa region, the centre is the firm’s way of delivering on their corporate and social responsibility to help the local community.
Trainees can learn new skills completely free of charge, whilst also receiving daily allowances, for meals, and a certified qualification at the end. Graduates can then choose to either stay with the company, if there are positions available, or seek other jobs in the market with their newfound accreditation.
The Middle East Facility Management Association (MEFMA) signed a Memorandum of Understanding (MoU) with the Department of Land and Real Estate Regulation (RERA) Ajman, today, Thursday June 30, 2022. The agreement aims to enhance, advance and unify facility management (FM) activities in the region.
Under the terms of the agreement, both parties will cooperate to implement research and educational programs, activities, and strategies to achieve common objectives. They will also support FM organizations and institutions to help them develop the best sustainable industry practices.
Furthermore, MEFMA and RERA agreed to exchange knowledge to contribute to the development of the regional FM community.
Jamal Lootah, Co-Founder and President of MEFMA, said: “The MoU will lead to the creation of innovative solutions to modern FM-related challenges. Together, we can design a standardized framework for use by FM professionals in the Middle East. We will also support and initiate events focusing on networking, education, knowledge sharing, and legislative governance. Our aim is to help the industry by planning and managing facilities strategically. Through this collaboration, MEFMA can further expand its role in the growth of the regional FM industry.”
Eng.Omar Ahmed Bin Omair Al Mheiri, General Manager, RERA, said: “MEFMA plays a key role in strengthening the region’s FM industry. We are excited to work with MEFMA as we further explore growth opportunities and exchange information and research to help drive the sector. This collaboration will enable us to adopt the best practices and advance the real estate industry. Proper research and communication will help us provide exceptional facilities to investors. We are confident that our partnership will open up new prospects for both parties.”
The agreement allows RERA to access the best FM practices in the Middle East. The MoU will enable MEFMA to extend support to the real estate sector. Both MEFMA and RERA agreed to strengthen their collaboration and conduct research on the latest trends and developments in the FM and real estate sectors.
The agreement between both organizations comes at a time where the FM industry has been experiencing massive growth in terms of technology, new developments, and innovation. This collaborative approach will further support both industries to address their needs and progress effectively.
The Middle East Facilities Management Association (MEFMA) put the spotlight on sustainability during its webinar hosted to mark the World FM Day. This year’s global celebration was held under the theme ‘Leading a sustainable future.’
MEFMA’s webinar, sponsored by AG Facilities Solutions, gathered industry professionals from different parts of the world to discuss the role of sustainability in the continuous development of the FM community. Numerous sustainability initiatives by MEFMA member companies were also highlighted during the webinar showing their respective recent environmental efforts.
Eng. Ali AlSuwaidi, MEFMA Vice President and Global FM Vice Chair, said: “The webinar was an insightful and meaningful way to gather all stakeholders to celebrate one of the key events in our industry, the World FM Day. This year’s webinar staged to mark the event was an opportunity for us to demonstrate our progress and the impact of our continued implementation of sustainable practices and methods. Moreover, it allowed us to applaud the success and contributions of MEFMA’s members, further inspiring us to develop and offer better FM solutions according to the region’s sustainable growth agenda. The webinar reflects our unwavering commitment to provide our members and other stakeholders with a platform to engage so that we can build a stronger industry in the Middle East that is always responsive to the needs of the times.”
World FM Day, a Global FM Initiative, was initiated to raise the profile of the FM profession on a global scale. Sharing the same goal, MEFMA, a non-profit professional organization, has been at the forefront of building a robust FM community in the region.