Candidate Name:Ahmad Tello
09/10/2025
Q1) Managing Quality
The Plan Do Check Act (PDCA) cycle is a key approach to managing quality.
Consider the example of cleaning services and pick a single part of the service for which you want to manage the quality using the PDCA process with the other tools described in the course.
1. Briefly explain which part of the service you want to implement quality management for.
2. Describe what you would do in each of these PDCA phases, applying it to the part of the service you identified above. Be specific.
a. Plan
b. Do
c. Check
d. Act
Answer:
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Q2) Work Breakdown Structure
Choose a project you have been involved with or imagine a project that you may be required to do.
1. Describe the project
2. List at least 4 different Tasks that are required.
3. Take one of those tasks and list one or more Work Packages for that task.
4. Justify why you have identified the Work Package. (why is it a work package and not another task or sub-task)
Answer:
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Q3) Difference Between Financial and Management Accounting
There is an important difference between Financial Accounting and Management Accounting for Facility Managers.
1. Describe the main difference between them and identify which is most useful and applicable when you are making financial decisions about your responsibilities?
2. Then explain how you can apply it in the following practical example:
You are comparing the difference between performing janitorial service in-house with your own staff vs contracting out to a vendor. Considering your answer to the first part of this question answer the following: What financial information do you need? Where would you get it? How would you do the comparison? How would you represent your results?
Answer:
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Q4) Selling Sustainability Opportunities
Imagine that you want to develop a sustainability project that involves adding solar panels and need to write a business case to get it approved.
1. What are the main financial issues you would include in your business case?
2. What are the non-financial things that will help you sell your initiative within your organization?
Answer:
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